Tivvle

THE TIVVLE HELP SPACE

A little help, right here.

Stuck on something? Let’s get you back to your learning.

Updated 24 October 2026.

Contact Tivvle

Choose what you need and send a request directly to Tivvle using the form below.

Don’t include passwords, login codes or sensitive documents. We use your details to handle your request, as explained in our Privacy notice. We’ll check identity before handling sensitive requests. A deletion request does not automatically delete your account.

Other ways to contact us

If you cannot use the form, email support@tivvle.com.

Signing in or resetting a password

Use the email address linked to your Tivvle account. If a reset or confirmation email is missing, check spam or junk and request a fresh link from the app. Use the newest message.

If a link fails, tell support the error text and device type. Do not forward the complete sign-in link, verification code or password.

Saved cards, offline study and sync

If progress looks different on another device, first check that both devices use the same Tivvle account. Reconnect the original device and use the app’s retry or sync option if shown.

Do not uninstall, clear storage or delete a deck to fix a sync problem: you could remove unsynced changes or recovery drafts. Contact support with the deck name and the approximate time of the problem, without sending private card content.

Premium, trials and purchases

Your trial starts with your first saved deck and lasts — days. It includes all three challenges: 10 Steps, Repair and Fade. After the trial ends, Premium is needed to keep playing challenges, creating and editing. Studying existing cards and changing ratings remain free.

Premium is £5.99 monthly or £49.99 annually. Subscriptions are purchased and managed through Apple or Google, not this website. Check the price and renewal terms shown by the store before confirming. Use the same store account to manage or restore a purchase. Never send payment-card details to support.

See Tivvle Premium →

AI-created flashcards

The free allowance is — AI generations per account, lifetime, with up to — cards per generation within the —-card total. Always check generated answers. If generation fails, tell us what the app displayed; do not send the original upload if it contains private or confidential information.

Privacy or account deletion

Read how your information is handled or visit the dedicated account-deletion page. You can request deletion without reinstalling the app.